Impeccable Listening

Impeccable Customer Service Tip #79

“Active listening means being fully-engaged with the client and listening for answers within the answers. You can tell when someone is ‘half listening,’ and so can your clients.” -from the book: Upside-Down Selling by Ian Altman

By the way, when you purchase this book, 50% of the proceeds go to NFTE (The Non-Profit Network for Teaching Entrepreneurship).


  1. Ian Altman rocks!

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