Impeccable Listening

Impeccable Customer Service Tip #79

“Active listening means being fully-engaged with the client and listening for answers within the answers. You can tell when someone is ‘half listening,’ and so can your clients.” -from the book: Upside-Down Selling by Ian Altman

By the way, when you purchase this book, 50% of the proceeds go to NFTE (The Non-Profit Network for Teaching Entrepreneurship).

Comments

  1. Ian Altman rocks!

Join the Conversation (Reply below)

Speak Your Mind

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.