Impeccable Engagement

Impeccable Customer Service Tip #261

Less than 30% of workers are engaged in their work (Gallup) and you cannot expect disengaged employees to create engaged customers. The customer experience is directly related to the employee experience.


  1. I look forward to your daily posts. They come from a unique point of view and it is worthwhile. I liked this one, in particular, because I think it is so often overlooked. Happy workers, caring about what they are doing, communicate differently than ones who are “just doing a job” or indifferent. Good post!

  2. You’re absolutely right, George. Thanks for sharing.

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