Impeccable Customer Service Tip #261
Less than 30% of workers are engaged in their work (Gallup) and you cannot expect disengaged employees to create engaged customers. The customer experience is directly related to the employee experience.
Engineering the Customer Experience
Less than 30% of workers are engaged in their work (Gallup) and you cannot expect disengaged employees to create engaged customers. The customer experience is directly related to the employee experience.
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I look forward to your daily posts. They come from a unique point of view and it is worthwhile. I liked this one, in particular, because I think it is so often overlooked. Happy workers, caring about what they are doing, communicate differently than ones who are “just doing a job” or indifferent. Good post!
You’re absolutely right, George. Thanks for sharing.