Impeccable Customer Service Tip #332
It’s always reassuring to a customer when they’re kept “in the loop.” Instead of assuming they know and trust that something’s being taken care of, provide the occasional update. This is one of those little things that many people overlook, and it can make a big difference for the customer.
This is so true! Even if you have nothing new to tell the customer, it helps them know they have not been forgotten. Even if something happens and the work runs late, they will be much more understanding if they’ve been in the loop the entire time.
You said it, Teresa.