Impeccable Customer Service Tip #474
Asking permission to place a customer on hold (while you consult with a coworker in an effort to address their need) is more professional and more considerate than cupping your hand over the phone.
Engineering the Customer Experience
Asking permission to place a customer on hold (while you consult with a coworker in an effort to address their need) is more professional and more considerate than cupping your hand over the phone.
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