Impeccable Customer Service Tip #488
Don’t take it personally. When a customer is upset about something, it sometimes has less to do with you and more to do with them. Demonstrate empathy, be a great listener, and offer resolution.
Engineering the Customer Experience
Don’t take it personally. When a customer is upset about something, it sometimes has less to do with you and more to do with them. Demonstrate empathy, be a great listener, and offer resolution.
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