Impeccable Anticipation

Impeccable Customer Service Tip #545

Whenever possible, offer detailed parking instructions to your customers and clients: best entrance, best option of street vs. lot vs. garage, validation/reimbursement instructions, mobile app accessibility for paid parking, time limits, best entrance/elevator from garage, etc. Doing so will help prepare them, ensure punctuality and, subsequently, remove possible anxiety.

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Comments

  1. Public Shoe in Arlington takes this to an extreme, with a bowl of quarters at the counter to feed meters. Nice touch.

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