Impeccable Leadership

Impeccable Customer Service Tip #615

When a client expresses complimentary words about one of your employees, don’t hesitate in sharing that praise with the employee. They need to know about the impact they’re having and they need to know that you cared enough to share it with them right away.

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Comments

  1. Hi Steve:

    We take it one step further; whenever we receive compliment from a client on one of our employees, we do a “Shout Out” email blast internally congratulating the employee, and sharing the compliment with everyone.

  2. Outstanding, David. Thank you for sharing this!

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