Impeccable Alignment

Impeccable Customer Service Tip #634

Once you’ve defined your customer-centric values as an organization, get permission from everyone on your team to be held accountable for demonstrating those values. Each individual should agree to be open to receiving feedback from their superiors, as well as their peers, without making excuses or jumping into a mode of defensiveness.

CLICK to ENLARGE

CLICK to ENLARGE

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