Impeccable Relationships

Impeccable Customer Service Tip #649

Assume your clients have well-meaning intentions for you and your company. Too many firms are quick to assume that their clients are trying to “pull one over” on them and this mindset can quickly lead to a cultural virus. Of course, the overwhelming majority of your clientele are trustworthy. So, foster a culture of trust — trust them and they’ll be more likely to trust you.

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Comments

  1. How about Trust carefully? The vast majority of clients are not out to pull one over on you, but caution and protection are still warranted.

    The overwhelming majority of the time I don’t plan on getting in an accident, but I still have insurance.

  2. Valid points, Justin. Thanks for adding to the conversation.

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