Impeccable Professionalism

Impeccable Customer Service Tip #763

Resist declaring your shortcomings with clients, expecting to be excused for them. You won’t, and this will only make you appear less professional.

The only reason to tell a customer of something that is not your strength is when you’re proposing a solution.

For example, “Since paperwork is not one of my strengths, we’ve just hired a fantastic, organized, exceptionally prompt, detail-oriented person to handle it, so we can deliver the best service for you.”

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