Impeccable Openness

Impeccable Customer Service Tip #852

You’ll never hear from most of your upset customers. That’s because they either don’t feel safe in sharing their truth, or they don’t believe their feedback will matter or make a difference.

Ask yourself: What can we do to encourage (and even reward) honest feedback from our customers … before they choose to defect and spread negative word-of-mouth?

CLICK to ENLARGE

CLICK to ENLARGE

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