Impeccable Attitude

Customer Experience Tip #901

You might be having a bad day. (We all have them.) This may seem counterintuitive, but there’s surprising power in looking to make someone else’s day, especially when you’re not at your best. Take the focus off of what’s wrong for a moment and see if you can point to — acknowledge and appreciate — what’s right, then go and be a day-maker for someone on your team; for a customer or client.

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