Impeccable Edge

Customer Experience Tip #933

“Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn’t have customer service. They had might, but they didn’t have customer service, so customer service is everything in the end.” –Richard Branson

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Comments

  1. Yep, pretty simple and powerful statement there… it’s just SOOOO important.

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