Impeccable Listening

Customer Experience Tip #983

There’s a lot of power in simply listening, especially when a customer is upset. Don’t interrupt, don’t be too quick to offer solutions, don’t make excuses, let go of any judgments against them, and certainly don’t get defensive. Just listen. Above all else, allow that customer to feel heard.

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Comments

  1. Dede Haas says:

    Very powerful affirmation for your customers – feeling heard!

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