Impeccable Engagement

Customer Experience Tip #1007

Nothing says, “I’m not fully present for this phone customer phone call” quite like the sound of a clicking mouse or the tapping of keyboard keys. Unless you’re doing something FOR that person (and they’re made fully aware of that), turn off the screen and give that customer, client, or prospect your undivided attention.

CLICK to ENLARGE

CLICK to ENLARGE

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