Impeccable Impressions

Customer Experience Tip #997

You certainly don’t have to be the receptionist to make visitors feel welcome in your firm. If you’re in close proximity to a visitor, turn towards them, make eye contact, smile, and ask if they’ve been helped. Your customers (just like you and I) would rather be acknowledged and even “over greeted” than be ignored; made to feel invisible.

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Comments

  1. At McCormick & Schmick’s (and my restaurant now) we have a five foot rule, anyone gets acknowledged…makes for a friendly environment…

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