Impeccable E-mailing

Customer Experience Tip #1050

While e-mail comes with its inherent challenges as a communication tool, it can serve you well as a time buffer allowing you to gather your thoughts. Before you react to a message hastily, take a breath, take a walk, bounce an idea off of a coworker. You might just tend to respond … rather than react.

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Comments

  1. Excellent tip. While timeliness is important in responding to email messages, it should never be a race that compromises deliberation.

  2. Very well said, Glenn.

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