Impeccable Guidance

Customer Experience Tip #1172

Set crystal clear expectations with your customers. Paint a specific picture of next steps along with the anticipated timeline. Then be sure to manage those expectations along the way (after all, they won’t remember it all the way you do). Surprises make customers anxious. Clear guidance, expectation-setting, and gentle reminders put them at ease.

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.