Impeccable Languaging

Customer Experience Tip #1160

For years, when referring to experiences that are worthy of repeat and referral organic business growth, I’ve been citing the term, “customer-centric.” What we’re really wanting to convey though is something that is broader, deeper, and (dare I say) warmer! So, in that spirit, the more powerful and more fitting term is: “human-centric.” Let’s run with it.

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