Customer Experience Tip #1236
Culture shift does not happen overnight and it can feel insurmountable. When I deliver keynote presentations and/or conduct workshops on customer/employee experience (CX/EX), the question I’m often asked by audience members far and wide is, “Where do we even begin?”
Culture is shaped through conversations. Start by making a commitment to keeping the CX/EX conversation alive. In fact, you might use these tips of the day as conversation starters. This would be an effective start for you and your team.