Impeccable Culture

Customer Experience Tip #1236

Culture shift does not happen overnight and it can feel insurmountable. When I deliver keynote presentations and/or conduct workshops on customer/employee experience (CX/EX), the question I’m often asked by audience members far and wide is, “Where do we even begin?”

Culture is shaped through conversations. Start by making a commitment to keeping the CX/EX conversation alive. In fact, you might use these tips of the day as conversation starters. This would be an effective start for you and your team.

Join the Conversation (Reply below)

Speak Your Mind

*