Impeccable Focus

Customer Experience Tip #1231

When you look at the specific comments your customers are making about their experience of working with you, whether good or bad, you’ll notice those comments will typically fall into one or more of the following 4 categories: Accuracy (attention to detail), availability (responsiveness), partnership (hand-holding/anticipating needs), or advice & learning (patiently and generously sharing your expertise). Focus on these four things, and you’ll likely meet or exceed the expectations of your customers.

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