Impeccable Culture

Customer Experience Tip #1258

If your team is discussing “customer satisfaction,” you’re off to a mediocre start … at best. Satisfied customers won’t just leave you for something better, they’ll leave you for something different. That’s because there’s nothing remarkable or memorable about “satisfactory.” Instead, start a new conversation — one that addresses and invites “Customer WOW.”

Join the Conversation (Reply below)

Speak Your Mind

*