Impeccable Personalization

Customer Experience Tip #1272

“We Google our guests, something that some people think is creepy or stalker-ish, but I don’t think it is at all. I think it’s what you do with the information that defines the spirit of the endeavor. We try to learn as much about our guests, such that the experience that we give them is truly only for them.”

–Will Guidara, co-owner of New York’s renowned Eleven Madison Park

Comments

  1. Art Medici says:

    I like the idea of getting to know the customer quickly to personalize the experience. For hospitality and other consumer ops, Google seems like a great choice. I go to LinkedIn first and if that doesn’t suffice, Google.

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