Impeccable Approach

Customer Experience Tip #1291

“Is the customer always right?  Maybe, maybe not.  But allow me to believe I am right and don’t force your opinion, or sales goals, on me.” –Steve DiGioia


  1. I firmly agree with this one. But forcing one’s sales goals on the customer would never be necessary if one takes the approach of educating the customer about the possibilities and leaving the choice up to them, instead of trying to talk them into a sale.

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