Impeccable Thoughtfulness

Customer Experience Tip #1319

Before making that client phone call, consider what might be going on in their world. Is this a good time of day, based on what you know about their work/home schedule? Is there an important life event you might ask about? Is there some important family news you might inquire about? Put yourself in their shoes before jumping immediately into your own needs related to the call.

Join the Conversation (Reply below)

Speak Your Mind