Impeccable Listening

Customer Experience Tip #1346

Listen (really listen) to your customers and clients. “Most people do not listen with the intent to understand; they listen with the intent to reply.” –Stephen Covey


  1. Zig Ziglar said God gave us 2 ears and 1 mouth so we should listen twice as much as we speak

  2. Didn’t know it was Zig who said that, Brad. I’ve also heard, “As long as OUR mouth is moving, we’re not learning anything new.”

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