Impeccable Engagement

Customer Experience Tip #1396

As long as your mouth is moving, you’re not learning anything new about your prospect or customer. Ask thoughtful questions, really listen to their answers … then repeat. You’ll be learning (from them) how to personalize their experience while also demonstrating genuine curiosity followed by active listening. Most people are terrible at this.

Comments

  1. Great advice. Few people feel they are listened to.

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