Impeccable Flexibility

Customer Experience Tip #1412

As we approach the holiday season, we tend to encounter all kinds of customers who are experiencing all kinds of emotions. Some are anxious, some are sad, some are frantic, some are joyous … and some will appear more kind than usual. You’ll find yourself connecting quickly with those experiencing the same emotions as you. It’s up to you to be flexible and patient enough to engage with all the rest, too. After all, you never know what might be going on in their world.

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