Impeccable Response

Customer Experience Tip #1432

How do you personally react to complaints? Do you tense up and become defensive? Know that the person making the complaint could have just walked away quietly and later shared their grievances with anyone willing to listen. Instead, they’ve given you a chance to listen, apologize, propose a solution, and thank them for having the courage to say something. They’re doing you a favor.


  1. Awesome

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