Impeccable Communication

Customer Experience Tip #1457

When someone calls you for an update (which you should be proactively providing whenever possible), don’t cut them off only to say in a harried voice, “Let me call you back in 5 minutes.” … and then take longer than 5 minutes to call back. You’ve just eroded the relationship in these 4 ways: 1) not being proactive in the first place; 2) cutting them off mid sentence; 3) giving them the impression that you’re now annoyed; 4) overpromising on the time of your call-back. Don’t be THAT person.

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