Impeccable Anticipation

Customer Experience Tip #1462

It’s silly to expect customers to anticipate their own needs. You must do that FOR them. Make it your goal to have them feel as if you’ve thought of everything.


  1. Ben Phares says:

    It is usually the small things that need anticipated. Don’t try to anticipate what they need in 6 months until everything is ready for this conversation. The little things go a long way.

  2. Great observation, Ben. Thank you for joining the conversation.

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