Impeccable Anticipation

Customer Experience Tip #1510

[SERVER] “Oh, you wanted cream with your coffee? You didn’t say that.”

[YOU, THINKING] “You didn’t ask; you didn’t assume I might and bring it along just in case.”

#CustomersDon’tGoToCustomerSchool #AnticipatingNeeds

Comments

  1. Carolyn says:

    Everyone should take keyboarding and everyone should train as a dental assistant. Those who don’t simply mess around doing just what was asked without ever preparing for the inevitable contingencies. What if you really do have to type fast and accurately, or really do have to save a job by having the needed tool at hand? Training enhanced by anticipatory preparedness = excellence.

  2. Great points, Carolyn.

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