Impeccable Awareness

Customer Experience Tip #1512

If you’re in a business where your customers might not feel safe in sharing their honest impressions of negative interactions — for fear of repercussion, retaliation, or getting the “Stink-eye” at a minimum — (e.g., hospitality, medical, financial, etc.)), you must go with your gut. If you suspect an employee is being unkind or even abrasive with your customers/clients/guests, you’re probably right and it’s time for a serious inquiry.

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