Impeccable Recovery

Customer Experience Tip #1525

When someone is expressing disappointment with the service they’ve received, they are looking at — and sensing — your reactions. Are you concerned, disappointed, annoyed, frustrated, angry, empathetic, etc. And are you demonstrating any of these things for them (the customer) … or for your own team? Choose empathy … for the customer. That’s what is needed most in that moment.

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.