Impeccable Recovery

Customer Experience Tip #1536

Your team dropped the ball and it’s too late to fix it. There’s no making up for it in that client’s experience … at least not with you … at least not until next time … assuming there is a next time. So why not send them somewhere they can have a great experience?! Listen, apologize, solve, thank … then maybe gift them with a nice meal, spa treatment, etc. They’ll remember you and appreciate you for doing this. They might even return one day and give you that second chance you’re hoping for.

Join the Conversation (Reply below)

Speak Your Mind

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.