Impeccable Recovery

Customer Experience Tip #1536

Your team dropped the ball and it’s too late to fix it. There’s no making up for it in that client’s experience … at least not with you … at least not until next time … assuming there is a next time. So why not send them somewhere they can have a great experience?! Listen, apologize, solve, thank … then maybe gift them with a nice meal, spa treatment, etc. They’ll remember you and appreciate you for doing this. They might even return one day and give you that second chance you’re hoping for.

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