Impeccable Engagement

Customer Experience Tip #1561

When your gut is telling you that something may be “off” in that customer’s experience, don’t bury your head in the sand and hope for the best. That is not an effective strategy. If you believe that customer isn’t unhappy just because they haven’t said anything, you’re possibly making a big mistake. By checking in, you may wind up saving the relationship. At the very least, you’ll be demonstrating that you care. #NothingToLose

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