Impeccable Mission

Customer Experience Tip #1589

“Rethinking service can have a profound impact on your organization and who you serve. You can use service to uncover unmet needs and opportunities that can affect someone’s entire outlook and establish your organization as a brand and not a commodity. The world will always be in need of better service.” –Melanie Bell-Mayeda & Ilya Prokopoff, IDEO U

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