Impeccable Culture

Customer Experience Tip #1596

Are you still employing someone largely based on your fear of how they will react to being terminated? If so, you are: 1) delaying the inevitable and potentially compounding the reaction you fear; 2) making the other (good) employees suffer longer; 3) likely undermining your company culture and customer experience by keeping a misfit on your team. #SetThemFree


  1. Agreed, Steve. I’m continually urging clients to let employees go so they can find the position which suits them. One client even tells them this in the exit interview. Most can’t even hear it but he has received notes years later thanking him for getting them out of a dead end.

  2. It’s so much harder to see (and accept) all of this “from the inside;” when you’re IN it.

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