Impeccable Commitment

Customer Experience Tip #1630

“This is more than just increasing the budget for Customer service. Someone must be in charge of the project—a Chief eXperience Officer (CXO), who is dedicated and loses sleep at night over the Customer experience program and the results. People must be able to tell that the leadership of the company is truly committed and passionate about the Customer experience.” –John DiJulius, Bestselling Author

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