Impeccable E-mailing

Customer Experience Tip #1629

When you’re angry and want to type out an e-mail in that emotional state, follow these steps: 1) Do NOT put anyone’s name in the “To” line; 2) Ask yourself, “Am I reacting … or responding?”; 3) Finish the e-mail and print it out; 4) Read the printed e-mail later that day/the next day; 5) DELETE the e-mail … c’mon, take the high road. #JustDontDoIt

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.