Impeccable Telephoning

Customer Experience Tip #1646

“Use your prospect’s name, but … Don’t overdo it. Using their name near the beginning and near the end signals that you are not merely reading from a generic script. Use it too many times and you won’t come across as genuine.”

–Bill Cates, The Referral Coach


  1. And, that’s the first time you didn’t use my name in the Tip!!! 😉
    Happy New Year Buddy!

  2. Steve Dorfman says:

    Happy new year to you, Dave!

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