Impeccable Impressions

Customer Experience Tip #1554

Let go of the industry-speak. When you use jargon with customers and prospects, it feels condescending and/or insensitive to them and their world. Instead, speak in regular terms that are universally understood. You will connect more easily with them by doing so.

Impeccable Impressions

Customer Experience Tip #1553

“Our front line is our bottom line … ‘cause that’s where the reactions are created; that’s where the frequency is created.” –Jon Taffer

Impeccable Rapport

Customer Experience Tip #1552

Your returning customers like to be remembered. They are especially impressed when you recall details they’ve shared in the past; personal preferences; stories. Pro Tip: Keep great notes so that you’re not relying on your memory alone.

Impeccable Feedback

Customer Experience Tip #1551

Kind words are spoken or perhaps a thank-you email is received, yet the employee being spoken/written about never finds out!? Shameful. It is critical to share this type of positive feedback with those being mentioned by the customer.

Impeccable Impressions

Customer Experience Tip #1550

Might your voicemail greeting sound exactly like everyone else’s? Quit being so bland, obvious, and predictable and do THIS instead.

Impeccable Investment

Customer Experience Tip #1549

Rapport fosters trust and trust is necessary in building rapport. They work in tandem and they both take time. Your strongest client relationships are the result of an investment in one another.

Impeccable Differentiator

Customer Experience Tip #1548

“The fact of the matter is that a high-quality customer experience should be the focus for every single business, from one-person enterprises by early-stage entrepreneurs, to larger organizations with many more moving parts and much higher budgets.” –Mark Asquith, Entrepreneur.com

Impeccable Impressions

Customer Experience Tip #1547

If you don’t feel you’re getting your fair share of referral business then you might ponder this question: “Am I doing enough to stand out (and demonstrating enough care and professionalism) to be referable?”

Impeccable Proof

Customer Experience Tip #1546

In the courting stage with clients, anyone can pay “lip service” to “great service.” What proof are you offering your prospects. What assurances can you provide?

Impeccable Social Proof

Customer Experience Tip #1545

While a prospective client may not choose you or your company based solely on your online reputation, it is quite often a supporting factor in their decision-making process. Are you doing enough to build up your online reputation? Do you regularly encourage your best clients to post reviews and ratings of their experiences?