Impeccable Differentiator

Customer Experience Tip #1247

“The client experience is what we sell, the rest is often a commodity.” –Ryan A. Fox

Impeccable Transparency

Customer Experience Tip #1246

If you’re going to copy (adopt) what someone else is doing, then be sure to give credit where credit is due. You’ll be found out, and no one likes a rip-off artist. If you’re going to allow your product/service to be influenced by something you’ve seen elsewhere (adapt) then say where the inspiration came from. It makes you more credible and more likeable. And when you’re a pioneer (innovating) with your product/service, everyone will know it because you’ve demonstrated transparency and integrity all along your journey.

Impeccable Transparency

Customer Experience Tip #1245

The best time to share that difficult news with your customer is often in real time. They want to know as soon as you know (just as you would if you were in their shoes). If you can share it as it’s happening, then your emotions will be perceived as real … because they will be … and that customer will feel kept in the loop; in partnership with you. It’s never easy, but let’s remember that bad news does not improve with age.

Impeccable Expertise

Customer Experience Tip #1244

Become the expert your customers seek. Know your products and services so well that your customers trust your expert guidance and are even willing to pay more for it.

Impeccable Listening

Customer Experience Tip #1243

Few people will tell you they feel completely listened to in their lives. Active and engaged listening is a gift. Give that gift to your customers and clients and they’ll repay you with their loyalty.

Impeccable Approach

Customer Experience Tip #1242

“Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?”

–Jeffrey Gitomer

Impeccable Culture

Customer Experience Tip #1241

If strategy is your compass, then culture is your fuel. You can be lost yet remain safe if you have fuel. You cannot, however, be safe — even if headed in the right direction — without that fuel.

Impeccable Attitude

Customer Experience Tip #1240

It can be tough sometimes, especially when you’re dealing with a difficult customer, but exercise control of your emotions. Maintain your positive attitude. You’ll never regret having taken the high road.

Impeccable Differentiation

Customer Experience Tip #1239

Your prospects & customers aren’t just comparing the way you treat them to what they’ve experienced from your competition, they are comparing you to other humans … humans who either demonstrate care or do not.

Impeccable Culture

Customer Experience Tip #1238

While the tips you receive Monday through Thursday are written by me, every Friday your tip of the day is a customer- or employee-centric quote from another author, business leader, or the like. You might consider using a specific tip or quote to set the tone for a team meeting. There is typically more than enough substance in a couple of short (thoughtful & inspiring) sentences to foster a lively conversation among your team. Why not give it a try?