Fall Back 2014

Fall Back

Remember to set your clocks back one hour, this Saturday night before bedtime.

*Also, remember to:
– Change the batteries in smoke/gas detectors
– Turn and/or flip your mattresses
– Turn off your outdoor spigots (winterize)

*As recommended by the product manufacturers

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October 30, 2014 by Steve Dorfman Leave a Comment

Abril Joy

Abril (“Ah-brEEl”) Joy Dorfman was born on a glorious Monday morning: March 31st, 2014.

Maggie and I are elated (as you might imagine). A very special heart-felt “Thank-You” to our many amazing, supportive, loving, and generous friends and family.

Abril has already been blessed with many visitors and we’re always glad to show her off! 😉

Oh, and the obligatory stats: Born 3.31.14 @ 8:28am – 8 lbs / 8oz / 20″

Pretty sure we’ve taken about 700 pictures in this first week … here are 6 of our favorites:

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April 7, 2014 by Steve Dorfman 11 Comments

Spring Forward 2014

Spring Forward

Remember to set your clocks FORWARD one hour, this Saturday night before bedtime.

*Also, remember to:
– Replace the batteries in smoke/gas detectors
– Turn and/or flip your mattresses

*As recommended by the manufacturers

Filed Under: Uncategorized

March 4, 2014 by Steve Dorfman Leave a Comment

Fall Back 2013

Fall Back

Remember to set your clocks back one hour, this Saturday night before bedtime.

*Also, remember to:
– Change the batteries in smoke/gas detectors
– Turn and/or flip your mattresses
– Turn off your outdoor spigots (winterize)

*As recommended by the manufacturers

Filed Under: Uncategorized

October 29, 2013 by Steve Dorfman 3 Comments

Raving Fans

"Steve personifies impeccable excellence, and your managers, leaders, and employees will walk away with specific, powerful actions to apply immediately towards their own drive to excel.”

Suzi Pomerantz, Bestselling Author of Seal the Deal

2013-01-06T10:04:00+00:00

"Steve personifies impeccable excellence, and your managers, leaders, and employees will walk away with specific, powerful actions to apply immediately towards their own drive to excel.” Suzi Pomerantz, Bestselling Author of Seal the Deal

http://driventoexcel.com/testimonials/2704/

"Steve is able to inspire thought and creativity to bring everyone into the process of wanting to provide the best customer experiences possible. The workshops are not only informative, but fun as well. This was an amazing employee bonding experience and we can't wait for our next workshop with Steve!”

Lisa Croll, CEO of Vital Edge Solutions

2014-11-12T14:20:31+00:00

"Steve is able to inspire thought and creativity to bring everyone into the process of wanting to provide the best customer experiences possible. The workshops are not only informative, but fun as well. This was an amazing employee bonding experience and we can't wait for our next workshop with Steve!” Lisa Croll, CEO of Vital Edge Solutions

http://driventoexcel.com/testimonials/5644/

"His comfortable, positive, yet professional style kept the day moving quickly and brought out the best in all of us as we interacted with and got to know each other better. Almost forgot we were there to learn ... but learn we did!”

PJ Testa, Bare International

2014-11-10T10:47:35+00:00

"His comfortable, positive, yet professional style kept the day moving quickly and brought out the best in all of us as we interacted with and got to know each other better. Almost forgot we were there to learn ... but learn we did!” PJ Testa, Bare International

http://driventoexcel.com/testimonials/5636/

"Since hiring Steve, not only has our customer experience improved dramatically, but our staff's work experience as well. Steve does it all - soup to nuts - and helps your organization in ways you can't even imagine.”

Dr. Alan Glazier, Shady Grove Eye & Vision Care

2014-11-12T15:04:22+00:00

"Since hiring Steve, not only has our customer experience improved dramatically, but our staff's work experience as well. Steve does it all - soup to nuts - and helps your organization in ways you can't even imagine.” Dr. Alan Glazier, Shady Grove Eye & Vision Care

http://driventoexcel.com/testimonials/5651/

"Steve has guided our team to a new level of quality client care. In addition, I have found Steve to be an invaluable resource for business advice and counseling.”

Chuck Browning, Owner of Browning Pools and Spas

2013-01-19T13:13:19+00:00

"Steve has guided our team to a new level of quality client care. In addition, I have found Steve to be an invaluable resource for business advice and counseling.” Chuck Browning, Owner of Browning Pools and Spas

http://driventoexcel.com/testimonials/2946/

"Steve's a guy who understands HOW to take care of the customer!"

Chip Mitchell, General Counsel at The Kirlin Group

2013-07-18T11:18:32+00:00

"Steve's a guy who understands HOW to take care of the customer!" Chip Mitchell, General Counsel at The Kirlin Group

http://driventoexcel.com/testimonials/4114/

“Steve has helped coach our organization to new heights of client loyalty, sales, and profits. His concepts are digestible and straight forward, which makes it realistic for anyone to implement and achieve great results in their business.”

Nick Friedman, President, College Hunks Hauling Junk
(57-franchise operation)

2013-01-03T07:32:03+00:00

“Steve has helped coach our organization to new heights of client loyalty, sales, and profits. His concepts are digestible and straight forward, which makes it realistic for anyone to implement and achieve great results in their business.” Nick Friedman, President, College Hunks Hauling Junk (57-franchise operation)

http://driventoexcel.com/testimonials/2511/

“I’ve been watching Steve Dorfman and he’s a thought leader in the field of relationship marketing. He’s also a terrific presenter who will ‘raise the roof’ at your company’s next convention. Steve produces results."

Bob Burg, Bestselling Author

2013-01-02T23:46:46+00:00

“I’ve been watching Steve Dorfman and he’s a thought leader in the field of relationship marketing. He knows how to build a business and – just as importantly – can help you do the same. He’s also a terrific presenter who will ‘raise the roof’ at your company’s next convention. Steve produces results.”

http://driventoexcel.com/testimonials/2473/

“It’s very difficult to find a message that you can deliver to both office employees and field employees at the same time and I feel that Steve delivered today. It was a great job.”

Rob Bacon, CEO, The Kirlin Group

2013-01-06T10:01:33+00:00

“It’s very difficult to find a message that you can deliver to both office employees and field employees at the same time and I feel that Steve delivered today. It was a great job.” ~Rob Bacon, CEO, John J. Kirlin, LLC

http://driventoexcel.com/testimonials/2703/

"I highly recommend Steve as a speaker. The content was fantastic, the audience was engaged, and people want him to come back already!"

Joe Caruso, President of the Capital Area Franchise Assoc.

2013-01-19T13:24:28+00:00

Joe Caruso

http://driventoexcel.com/testimonials/2948/

"We hired Steve to help us with customer service training. Steve brings a tremendous energy to each engagement. He is focused on making sure the client has a great result. Steve is one of those rare professionals that really understands the client experience and the importance of it. His gift is helping your people see that too.”

Craig Strent, CEO, Apex Home Loans

2015-08-11T06:48:50+00:00

"We hired Steve to help us with customer service training. Steve brings a tremendous energy to each engagement. He is focused on making sure the client has a great result. Steve is one of those rare professionals that really understands the client experience and the importance of it. His gift is helping your people see that too.” Craig Strent, CEO, Apex Home Loans

http://driventoexcel.com/testimonials/6253/

"Everyone came away with actionable insight and connections! And, it was clearly your energy that set the tone!”

Patti Nuttycombe Cochran, CBS Radio

2013-10-22T11:39:16+00:00

"Everyone came away with actionable insight and connections! And, it was clearly your energy that set the tone!” Patti Nuttycombe Cochran, CBS Radio

http://driventoexcel.com/testimonials/4477/

“His instruction resulted in a number of tangible benefits – like higher average orders, increased reorder percentages & new training materials for our staff… But we also notice more positive interactions with clients, improved camaraderie amongst employees & better communication between departments.”

Adam Katzen, Former Vice President, Nature City

2013-01-02T23:49:09+00:00

“Steve just delivered a four-day training session with my sales staff and I know I speak for everyone here when I say that we were absolutely blown away! His instruction resulted in a number of tangible benefits – like higher average orders, increased reorder percentages and new training materials for our sales staff… But we also noticed several intangible benefits, like more positive interactions with clients, improved camaraderie amongst employees and better communication between management and the sales team.”

http://driventoexcel.com/testimonials/2475/