Raving Fans

 

“Steve’s workshops help provide meaningful insights to the needs of customers, in a collaborative environment. He is able to present things on a macro level and then break down concepts to very practical actions, which are relevant to our teams. Steve is able to inspire thought and creativity to bring everyone into the process of wanting to provide the best customer experiences possible. The workshops are not only informative, but fun as well. This was an amazing employee bonding experience and we can’t wait for our next workshop with Steve!”

Lisa Croll, CEO, Vital Edge Solutions

“We hired Steve and his company to help us with customer service training. Steve brings a tremendous energy to each engagement. He comes prepared and ready to work and he is focused on making sure the client has a great result. Steve is one of those rare professionals that really understands the client experience and the importance of it. His gift is helping your people see that too.”

Craig Strent, CEO, Apex Home Loans

“When it comes to the customer experience, very few experts can claim to have the “touch” that Steve brings with him. Since hiring Steve not only has our customer experience improved dramatically, but our staff’s work experience as well. Steve does it all – soup to nuts and helps your organization in ways you can’t even imagine. He doesn’t miss a beat and is incredibly detail oriented.”

Dr. Alan Glazier, Shady Grove Eye & Vision Care

“Steve just delivered a four-day training session with my staff and I know I speak for everyone here when I say that we were absolutely blown away! His instruction resulted in a number of tangible benefits – like higher average orders, increased reorder percentages and new training materials for our sales staff… But we also noticed several intangible benefits, like more positive interactions with clients, improved camaraderie amongst employees and better communication between management and the sales team.”
Adam Katzen, Former Vice President, Nature City (view the original letter here)

“I’ve been watching Steve Dorfman and he’s a thought leader in the field of relationship marketing. He knows how to build a business and – just as importantly – can help you do the same. He’s also a terrific presenter who will ‘raise the roof’ at your company’s next convention. Steve produces results. Every morning I read Steve Dorfman’s ‘Customer Experience Tips.’ They each take about 15-30 seconds to read and they are some of the most powerful writings on customer service/customer delight I’ve ever read. I can’t recommend this resource highly enough.”

Bob Burg, Bestselling Author of Endless Referrals, The Go-Giver, Adversaries into Allies, and many more

“Thank you so very much for sharing your years of customer service with the STAR members. Several attendees [of this 3-day conference] said your seminar [alone] was worth the price of admission!!”

Lisa DiMonte, CEO – Planet Depos International Court Reporting

“Steve’s a guy who understands HOW to take care of the customer!”

Chip Mitchell, General Counsel at The Kirlin Group

“I highly recommend Steve as a speaker. The content was fantastic, the audience was engaged, and people want him to come back already!”

Joe Caruso, President of the Capital Area Franchise Association

“Steve Dorfman is dynamic, he’s intense, he’s right on target, he’s motivating and when you leave his seminars you’re ready to roll and you’re ready to treat people a whole lot differently. It’s awesome!”

Rick Bradley, Bestselling Author of Quick Fit

“His comfortable, positive, yet professional style kept the day moving quickly and brought out the best in all of us as we interacted with and got to know each other better. Almost forgot we were there to learn how to communicate in today’s connected world, but learn we did!”

PJ Testa, Bare International

“I would like to thank you for your outstanding facilitation of the Reston Leadership Breakfast. The full house (95 registrants) was a testimony to your drawing power and the fact that the buzz was so high and prolonged (most people stayed in the conference room after the session) was the best indicator that they really enjoyed it and valued what they learned from you!”

Alan Croll, CEO, eknow, Inc.

“It’s very difficult to find a message that you can deliver to both office employees and field employees at the same time and I feel that Steve delivered today. It was a great job.”

Rob Bacon, CEO, The Kirlin Group

“We asked Steve to spend one hour with a group of our new franchisees, and they came away with more business strategies and sales techniques in that one hour than we were able to teach them in an entire week-long training session. Steve is the model of impeccability… He has helped coach our organization to new heights of client loyalty, sales, and profits. He was also the catalyst behind my speaking career and our best-selling book. His concepts are digestible and straight forward, which makes it realistic for anyone to implement and achieve great results in their business. His new book is a must read.”

Nick Friedman, President, College Hunks Hauling Junk (57-franchise operation)

“In working with Steve, I found that he has 3 competencies found in all top performers – from world-class athletes to business and political leaders. They are (1) FOCUS in the Moment… (2) DISCIPLINE to Follow Up and Follow Through… and (3) a PASSION to Learn and to Share his learning with others! In fact, these competencies are so ingrained in him that they are probably clearly evident in all aspects of his work/life.

But more importantly, Steve’s CARING, CONCERN and OPENNESS, plus a warm and welcoming SMILE, clearly sets him apart from the field.”

Myron Radio, President, The R Group, LLC

“While many businesses embark on campaigns to attract new business, Steve Dorfman illustrates how you can create an impeccable customer experience that will deliver repeat business, create glowing referrals, and drive higher-margin, and higher-value revenue growth without breaking the bank. Steve offers proven methods that are sure to help any business become outrageously successful.”

Ian Altman, Columnist for Forbes, The Huffington Post and Bestselling Author of Upside-Down Selling and Same Side Selling

“Steve approaches a speaking engagement from the ‘results desired’ viewpoint and builds the elements of the talk around the desired outcome. He comes prepared, has a high degree of energy and he resonates enthusiasm and leadership – which infects the group with an energy focused on the selected topic.”

Jack Gates, Vice President, Sales Lab and Founder of The Maryland Leadership Breakfast

“If you are seeking a speaker for any event and want someone to entertain, motivate, and educate as well as engage your people, Steve Dorfman is your man! His style is dynamic, organized, playful, and interactive and he brings a positive energy and wisdom to his presentations. Steve personifies impeccable excellence, and your managers, salespeople, leaders, and employees will walk away with specific, powerful actions to apply immediately towards their own drive to excel.”

Suzi Pomerantz, Executive Coach and Bestselling Author of: Seal the Deal: The Essential Mindsets for Growing Your Professional Services Business

“Wow. I’m blown away. You gave the group something very important that everyone in the room could take away and use to make their lives better. You were memorable and magnetic.”

Sally StrackbeinSpeaking & Storytelling Strategist, Defining Story

“Steve made us all feel as though he was part of our business. His interaction with my staff created a mood that was filled with excitement and anticipation. Anyone who attends his seminars will walk away a better employee, manager and person. Steve’s program will better your business immediately.”

John Linderman, Former Director of Operations, Greystone Grill

“I have been exceptionally pleased with your program. “Driven to Excel” is very appropriate for you and matches my impression of you…We are looking forward to ways you can continue to be a part of our employee support system.”

Charles H. Browning, President, Browning Construction Co. Inc.

“Last night’s Forum was truly time well spent! Thanks for your capable facilitation … I think everyone came away with actionable insight and connections! And, it was clearly your energy that set the tone!”

Patti Nuttycombe Cochran, CBS Radio

“I truly believe that each one of our team has benefited meaningfully from your sales coaching. You have and continue to represent an excellent example of good client relations. Your technique…with core values such as integrity and professionalism provided an excellent blend of basic client relations with life long career improving tools and traits. I look forward to our continued relationship.”

Chuck Browning, Vice President, Browning Pools and Spas

“I wanted to let you know that you undoubtedly have the power to light up the whole room! Your presentation and hosting were both very engaging and fun!”

Jen Wang, J.D., US/China Legal Documents Translation Counselor

“As always, you put your ideas together in such a way that they are to the point, easy-to-apply and, most of all, filled with great value. Thank you for all you do in helping all of us to build better inter-personal relationships.”

Bob Burg, Bestselling Author of Endless Referrals, The Go-Giver, Adversaries into Allies, and many more

Clients Include

Financial Equipment Dealers Support Group

Chesapeake Promotional Products Association

American Registry for Internet Numbers

Human Resource Leadership Forum

Mechanical Contractors Association

National Kitchen & Bath Association

Capital Area Franchise Association

Shady Grove Eye and Vision Care

Jefferson County Public Schools

Gershman, Brickner & Bratton

Prime Resources Corporation

M&M Welding & Fabricators

College Hunks Hauling Junk

Browning Pools & Spas

Hickok Cole Architects

Contractor Sales Academy

Vital Edge Solutions

Bare International

Rossen Landscape

Apex Home Loans

The Kirlin Group

RE/MAX All Pro

Rosenthal Acura

Promotions East

NatureCity.com

Cherry Bekaert

Sonic Promos

MemberCar

eKnow

NJVC