“Every morning I read Steve Dorfman’s “Customer Experience Tips.” They each take about 15-30 seconds to read and they are some of the most powerful writings on customer service/customer delight I’ve ever read. I can’t recommend this resource highly enough.”
-Bob Burg, Bestselling Author
Helping You Engineer Impeccable Customer Experiences — Since 2006 leaders have been coming to Steve Dorfman to create – or reinvigorate – their company’s customer service culture. Steve’s clients and audiences rave about his unique ability to motivate, educate, engage, and develop their staff through his proven, repeatable programs which result in: “Employee-owned” remarkable customer experiences, consistent referral business, repeat customer loyalty and increased profits.
Here’s what you can expect from Steve’s: “Impeccable Customer Experience Tips of the Day”
• Each day’s “quick tip” is usually only 1 – 2 sentences short (Mon – Thu you’ll receive Steve’s original tips and each Friday you’ll receive a short customer experience-related quote)
• Each day’s insight is designed to inspire thought & foster conversation for you and your team