Impeccable Customer Service Tip #378
There are many advantages to communicating with clients via phone, rather than e-mail. That said, you might use e-mail to find a mutually convenient time to schedule the call.
Engineering the Customer Experience
There are many advantages to communicating with clients via phone, rather than e-mail. That said, you might use e-mail to find a mutually convenient time to schedule the call.
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Steve,
I have been using this tip for quite awhile now and I can tell you it works very well.
Not only does it create efficiency for the customer and myself, I believe it creates value that I am giving the customer a scheduled “phone appointment”. Finally, it has minimized the game of “phone tag”.
@Steve: Thanks for sharing your experience. By the way, when you’re trying to schedule a convenient call time for 3 or more people, this simple (no frills) tool works well: http://meetingwizard.com/