Engineering the Customer Experience
~Steve Dorfman
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Planning your company's next conference, retreat, training, workshop, seminar, panel, or other event? Audiences rave about Steve's unique ability to motivate, educate, entertain, and engage your attendees with his highly interactive style. Since 2006, leaders have been … Speaking Topics...
As you grow your company, is the Customer Experience improving ... or declining? Does your team struggle with taking customers and clients from just "satisfied" to "raving fan?" Are you losing out on repeat and referral business because of an underwhelming Customer Experience? … Discover more here...
You have a set of challenges and you're not alone. You'd really like for your staff to deliver a more predictable, consistent experience for your customers and this would be a proud accomplishment (and it would surely drive profitability via repeat and referral business), but you feel that you've … Engage here...
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