Impeccable Impressions

Impeccable Customer Service Tip #773

“I got stuck behind a school bus,” “Traffic was crazy this morning,” “You know, your building isn’t so easy to find,” “My dog ate my alarm clock,” “Kid issues made me late,” “Parking was a bear,” “You wouldn’t believe the route my navigation system took me along this afternoon.”

Give yourself extra time for the unforeseen and you’ll be making far fewer excuses with clients. Few things demonstrate care and respect as much as honoring one’s time. (Oh, and bring a book — that client you’re meeting might be running behind … but that’s not your concern.)



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