Impeccable Engagement

Impeccable Customer Service Tip #786

Your company’s FAQs may be in writing on some document, on your web site, or on a wall sign in your office, but that never means it’s acceptable to simply point to them or get annoyed because your customer didn’t already know something. When a question comes out of your customer’s mouth, answer it with yours, and do so kindly.

CLICK to ENLARGE

CLICK to ENLARGE

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