Impeccable Customer Service Tip #810
Ever notice the fascination of peeking into a restaurant’s kitchen during its busy time of day. Many of your customers and clients are very interested in knowing/seeing what’s going on behind the scenes in your firm. Is there any way you can offer them a peek behind the curtain?
CLICK to ENLARGE
Steve… You really nailed i with this tip! I know of two companies who invite their clients into their offices for “work sessions” to brainstorm solutions to their most pressing issues. The energy and excitement of their staff is infectious. In fact, one of them told us that when their clients come to their offices, they hate to return to work and ask if they can just spend the rest of the day there.
Your tip demonstrates how to leverage the power of you people to drive business to your pipeline. The prerequisite is having a competent, energized and engaged staff, and a supportive work environment. The most progressive companies out there use this to their advantage… And they’re winning in the marketplace!